![]() ![]() Reserve Bank - Integrated Ombudsman Scheme, 2021 has come into force from November 12, 2021 *Applicable when level wise escalation is followed.Įxcerpts of the Reserve Bank - Integrated Ombudsman Scheme, 2021 Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 The functioning of the Internal Ombudsman is governed by the Bank’s Internal Ombudsman Scheme.Įscalate your complaint for an unsatisfactory reply if not resolved within 6 days Note: As per direction issued by the Reserve Bank of India (RBI) the Bank has appointed an Internal Ombudsman (IO). ![]() Reference number of Transaction/Complaint ID, depending on your purpose of contact.Your contact details (address, telephone number and e-mail).your account number/customer ID), if you are an existing Customer It will enable us to address your concern(s) in a holistic and timely manner. Please make sure that you provide us with the following details while registering a grievance with us. In case of non-receipt of reply within 6 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID. When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. ![]() 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba.
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